Road Service 704-256-8067

Commercial Sales Specialist – Domestic, Charlotte or Chicago

posted August 26, 2019

POSITION SUMMARY:

The Commercial Sales Specialist serves as a key member of the Commercial group, providing information and reporting on factors designed to improve and optimize the business, such as account analysis, administrative functionality, and sales support.

POSITION RESPONSIBILITIES:

  • Maintain and provide day-to-day customer support as required
  • Compile and issue daily, weekly, and monthly reporting as required
  • Maintain and provide sales support for National Account Managers (“NAM”)
  • Inform key accounts of chassis use imbalances, potential associated fees, and maintain documentation to correct imbalances
  • Coordinate renewal procedures for existing Pool Agreements and leased chassis prior to expiration, to include annual adjustments
  • Perform implementation duties associated with Pool and Lease Agreements
  • Works with Commercial team to ensure linkage between agreements and commitments made with client are properly vetted
  • Maintain document control for all deals, ensuring that customer files are kept up-to-date
  • Provide integration support for new and existing customers
  • Provide customer profile to NAMs to help facilitate new business and renewal deals
  • Support all billing, dispute, and collections processes with customers and Shared Services
  • Maintain and produce Salesforce reporting and other internal/external applications as applicable to business unit requirements

QUALIFICATIONS:

  • Bachelor’s degree in Business Administration or related discipline
  • Three to five years of recent experience in a sales organization
  • Transportation industry experience a plus
  • Strong interpersonal and communication skills
  • Excellent customer service and follow-up skills
  • Professional appearance and demeanor
  • Highly organized and able to multi-task
  • Problem-solving and decision-making skills
  • Strong attention to detail
  • Strong computer skills (Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook) required

Please submit your resume to careers@dcli.com.