Road Service 704-256-8067

M&R Billing Coordinator, Charlotte

posted October 7, 2019


The M&R Billing Coordinator will be responsible for compiling billing packages for M&R and Road Service damages. They will need to understand customer relationships to assess invoices correctly, evaluate photos and vendor invoice evidence to ensure accurate billing, and assist in resolving customer claims and disputes related to M&R billing.


  • Compile backup and create cover sheets for invoicing on third-party damages to DCLI equipment
  • Evaluate vendor invoices and photos for damages versus wear and tear as per DCLI policies and Association of American Railroads (AAR) rules
  • Understand DCLI customer billing relationships in order to invoice the correct customer
  • Calculate invoice totals as per amounts allowed under customer contracts or DCLI policies
  • Research equipment activity in DCLI tracking system to verify the location of equipment to ensure invoicing to responsible third party
  • Review billing packages created by DCLI field staff for accuracy
  • Assist M&R Billing Specialists in resolving customer issues/disputes
  • Communicate with DCLI field staff regarding any issues for resolution


  • College degree preferred
  • Minimum of two years of transportation or billing experience preferred
  • Excellent verbal and written communication skills
  • Ability to identify problems and seek solutions
  • Intermediate skill level with Office 365
  • Ability to work independently and efficiently
  • Multitasking oriented, organized, ability to set priorities, meet deadlines, and take pride in one’s work

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