Road Service 704-256-8067

M&R Specialist II, Memphis

posted September 18, 2019


The M&R Specialist II will inspect, pre-write all work orders, and monitor and control all aspects of equipment repair within specified repair shops.


  • Inspect chassis, write work orders at specified Memphis facilities
  • Monitor and control M&R costs for chassis for the same specified locations
  • Monitor and control OOS equipment levels to include Repair Estimate Approval and Repair Limit Compliance
  • Regular communications with the logistics department with regards to equipment requirements
  • Update chassis OOS status and notes as needed in M&R System
  • Conduct daily visits to specified local CYs to ensure that all M&R issues are addressed and that Company Policies are enforced. Provide detailed written reports of any problems to the Midwest CY Manager.
  • Ensure DCLI inspection/repair standards are communicated to vendors and adhered to on all equipment repairs
  • Assist locations in continuously investigating ways and means to reduce overall M&R costs while ensuring service levels are not compromised
  • Work with vendors to increase productivity
  • Monitor and control spare part inventory levels of DCLI-owned parts
  • Respond to all correspondence ASAP, no later than one working day
  • Review work order input in M&R system and transmit work orders daily
  • Discuss and resolve work order input discrepancy with M&R vendors
  • Perform DCLI monthly safety review
  • Conduct shop site audits for all responsible locations
  • Monitor and release any DVER/DVIR inspections that location is notified of
  • Review M&R system reports as needed; vendor report card, duplicate code, and duplicate work order reports
  • Generate information for third party billing/damage recovery at all locations
  • Track and order license plates for chassis
  • Verify and approve/decline M&R15-related road service invoices in the accounting system for a specified location
  • Verify, code, and approve invoices up to $1,000.00
  • Work with the logistics team to ensure proper inventory levels are kept in locations
  • Monitor and control inventory levels of DCLI-owned tires
  • Coordinate off-hire and scrap chassis programs


  • Five years of experience in maintenance and repair
  • Thorough knowledge of chassis or trailer repair
  • Ability to effectively communicate company policy and procedures
  • Ability to identify problems and seek solutions
  • Ability to work independently and efficiently to meet daily requirements
  • Interface credibly with vendors and terminal personnel
  • Ability to work with internal and external customers
  • Ability to travel 60% – 80% weekly

Please submit your resume to