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Senior Business Systems Analyst, Charlotte

posted August 15, 2019


The Senior Business Systems Analyst helps drive strategy and system designs for the product team. The role defines and analyzes requirements, ensuring these are clearly documented and communicated, and works collaboratively with development engineers and QA engineers to ensure the requirements are met. The Senior Business Systems Analyst may be required to participate in customer-facing requirements gathering, with occasional travel. The Senior Business Systems Analyst will need to engage with technical personnel to document systems integration mapping requirements and will need to be able to document end-to-end data and system processes to ensure the designs are sound. The ideal candidate should have excellent written and verbal communications, a strong analytical mind, and a passion for delivering solutions that enable our customers to be successful.


  • Lead project planning workshops to develop stories, acceptance criteria, sprint plans, and budget
  • Document requirements as “stories” with agreed acceptance criteria
  • Lead daily scrum meetings and regular project meetings with both internal and external stakeholders and sponsors
  • Lead development projects to elaborate requirements and to review and accept developed functional stories for delivery
  • Assist QA personnel to validate developed product requirements as needed and to review proposed test suite for the enhancement
  • Document customer “as is” and “to be” processes in the context of guiding prospective customers through the change associated with adopting new DCLI services
  • Develop systems integration documentation and mapping specifications for both customers and internal engineering teams
  • Have a clear understanding of IT architecture strategy for the company and ensure proposed solutions and designs are aligned
  • Be a mentor to other business systems analysts on the team


  • BA/BS required or equivalent
  • Five or more years of relevant business analysis experience for software solutions
  • Analytical mind and strong problem-solving capabilities evidenced by a proven ability to quantitatively and qualitatively analyze product requirements
  • Skilled at gathering business requirements as system agnostic
  • Ability to think outside of the box
  • Excellent organizational skills and a focus and attention to detail
  • Expertise in written and interpersonal communications, relationship building, consensus building, and individual mentoring
  • Fluent in most relevant software tools needed for the job
  • Self-driven to deliver high-quality work within the agreed-upon timeframe
  • Agile software development
  • Domain experience in the transport and logistics industry
  • Understanding of EDI in the context of the Intermodal business including ANSI X12 and UN/EDIFACT standard message sets

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