Road Service at Your Fingertips
At DCLI, we use the innovative cloud-based, driver-focused REACH app to manage your road service requests.
Specially designed for the intermodal industry, REACH empowers drivers to request vehicle service and equipment inspections from their smartphones – anywhere, anytime.
How Does REACH Work?
REACH uses a simple process flow and on-demand service to save drivers an average of 53 minutes per event:
- Opened event – Drivers can call their office or use the app to create an event. An officer then assigns the event to service center, using system lists to determine the nearest, cheapest, default, or preferred provider.
- Event is submitted – The service center can accept or reject the event. If accepted, the service center will provide the driver with an estimated time of arrival.
- Service is in progress – At this point, the technician arrives and repairs or replaces equipment.
- Closed event – Once the service is complete, the technician keeps the reference number for invoicing and closes the event. We use the innovative cloud-based, driver-focused REACH app to manage your road service requests.
To learn more about REACH or to download the app, click here.