Corporate Headquarters
3525 Whitehall Park Drive, Suite 400, Charlotte, North Carolina 28273
Phone: (704) 594-3800
Effective July 1, 2025, the damage waiver charge added to DCLI’s Daily Market Rates for Direct ChassisLink Pool (DCLP) chassis will act as coverage for damages that total $1,000 or less as outlined below. Damages that incur a total cost of more than $1,000 will be billed to the motor carrier in full. Please Note: Any damages to DCLP chassis used prior to July 1, 2025, are not covered by the new policy.
Damages that result in a total cost of $1,000 or less that are covered by the damage waiver charge include:
Damages that are not covered within the damage waiver charge include:
What is the Damage Waiver Charge?
The Damage Waiver Charge is an additional charge added to DCLI’s Daily Market Rates for Direct ChassisLink Pool (DCLP) chassis, as of July 1, 2025. This charge acts as coverage for damages that total $1,000, meaning you will no longer receive a damage rebill for damages on a DCLP chassis that total $1,000 or less.
Why did DCLI implement the damage waiver program?
DCLI implemented the Damage Waiver Charge on July 1, 2025, to less lessen carrier financial responsibility for equipment damage, eliminate the administrative burden imposed by nominal repair bills, and support our ongoing investment into our fleet and operations. These are just a few examples of our continued commitment to delivering a great trucker experience through our DCLP solution.
What damages are covered by the Damage Waiver Charge?
Damages that result in a total cost of $1,000 or less that are covered by the damage waiver charge include:
To note, the Damage Waiver charge only applies to our DCLP solution.
What damages are not covered by the Damage Waiver Charge?
Damages that are not covered within the damage waiver charge include:
To note, Damages that incur a total cost of more than $1,000 will be billed to the motor carrier in full.
Can I opt out of the damage waiver program?
No. Our Damage Waiver Policy is part of our DCLP pricing. As a DCLP user, any damage incurred to a pool chassis that is under $1,000 will not be rebilled to you. If you are interested in other chassis procurement options that do not include a damage waiver policy, please contact sales@dcli.com
How will the Damage Waiver Charge be reflected on my invoice?
The Damage Waiver Charge will be included in Total Rate per Day and will not be differentiated out on the invoice. The Total Rate per Day will be multiplied by the number of chassis and usage days during the term. The Total Rate per Day is calculated per region by the formula below.
Base Rate per Day + Damage Waiver Charge = Total Rate per Day
Please refer to the Daily Market Rates on the DCLI website for the latest market rates for standard marine chassis in each region.
What happens if I have damage on a DCLP chassis that incurs a total cost of more than $1,000?
The Damage Waiver Charge only applies to damages that incur a cost of $1,000 or less. If damage on a DCLP chassis incurs a total cost of more than $1,000, you will be billed the cost of the damages in full.
If a needed repair is identified on a customer’s yard or over the road, would it still be covered?
Yes. The Damage Waiver Policy applies all covered repairs that are less than $1,000 regardless of the equipment’s location – road service (i.e. OTR or yard repairs) or terminal repairs.
My question wasn’t answered here. What should I do?
If you have additional questions, please reach out to your sales representative, or send an email to customerservice@dcli.com.
3525 Whitehall Park Drive, Suite 400, Charlotte, North Carolina 28273
Phone: (704) 594-3800
General
Email: DCLCHASPNW@dcli.com
General
Email: DCLCHASMTN@dcli.com
General
Email: DCLCHASGULF@dcli.com
Jacob Dixon
Title: Cleveland, Cincinnati, Columbus, Lousiville
Phone: 704-447-3241
Email: jacob.dixon@dcli.com
Paul Cochran
Title: Kansas City, St. Louis, Minneapolis, Omaha
Phone: 704-631-3207
Email: Paul.Cochran@dcli.com
General
Email: DCLCHASMWR@dcli.com
Kim Erwin
Title: Buffalo, Philadelphia, Pittsburgh
Phone: 704-954-8362
Email: kimberly.erwin@dcli.com
General
Email: DCLCHASNER@dcli.com
Kim Erwin
Title: Memphis, Nashville, Huntsville, Tampa
Phone: 704-954-8362
Email: kimberly.erwin@dcli.com
General
Email: DCLCHASSAR@dcli.com
Phone: 704-594-3800, Option 5 then press 8
Email: domesticoperations@dcli.com
Phone: 704-594-3786
Email: domesticusageclaims@dcli.com
Email: domesticar@dcli.com
Email: domesticusageclaims@dcli.com
Rod Logan
Title: Senior Director, M&R (Philadelphia, Baltimore)
Phone: 606-922-1367
Email: Rodney.Logan@dcli.com
Rod Logan
Title: Senior Director, M&R (Philadelphia, Baltimore)
Phone: 606-922-1367
Email: Rodney.Logan@dcli.com
Dawn Causey-Hall
Title: M&R Specialist II, Southeast
Phone: 912-312-3110
Email: Dawn.Causey-Hall@dcli.com
Chris Munsell
Title: RVP of M&R. Midwest & West Coast
Phone: 630-272-1512
Email: Christopher.Munsell@dcli.com
John Arnspiger
Title: Senior Director of M&R, Houston
Phone: 281-299-6950
Email: John.Arnspiger@dcli.com
Chandi Williams
Title: Sr. Logistics Manager, West Coast
Phone: 657-334-7047
Email: Chandi.Williams@dcli.com
Chris Munsell
Title: RVP of M&R, Midwest & West Coast
Phone: 630-394-3659
Email: Christopher.Munsell@dcli.com
Derek Daily
Title: Senior Manager M&R, Southeast (Memphis, Nashville, Huntsville, Kansas City, St. Louis)
Phone: 910-395-4103
Email: Derek.Daily@dcli.com
John Arnspiger
Title: Senior Director of M&R, Houston
Phone: 281-299-6950
Email: John.Arnspiger@dcli.com
Rod Logan
Title: Director, M&R (Philadelphia, Baltimore)
Phone: 606-922-1367
Email: Rodney.Logan@dcli.com
Dawn Causey-Hall
Title: M&R Specialist II, Southeast
Phone: 912-312-3110
Email: Dawn.Causey-Hall@dcli.com
Michelle Gomez
Title: Director, Motor Carrier Sales-Western Region
Phone: 951-488-6096
Email: Michelle.Gomez@dcli.com
Cameron Frank
Title: Director, Motor Carrier Sales-Eastern Region
Phone: 312-965-8768
Email: Cameron.Frank@dcli.com
Brandon Sauers
Title: Area Sales Manager, Southeast
Phone: 912-803-8188
Email: Brandon.Sauers@dcli.com
Tommy Tabasco
Title: Area Sales Manager, Northeast
Phone: 201-463-8557
Email: Tommy.Tabasco@dcli.com
Timothy Kirkpatrick
Title: Area Sales Manager, Northeast
Phone: 201-463-8557
Email: Timothy.Kirkpatrick@dcli.com
Nathan Kornreich
Title: Area Sales Manager, Midwest
Phone: 479-320-8883
Email: Nathan.Kornreich@dcli.com
Christian Miranda
Title: Area Sales Manager, Gulf
Phone: 281-900-5843
Email: Christian.Miranda@dcli.com
Albert Wells
Title: Inside Sales Representative-Eastern Region
Phone: 704-631-3209
Email: Albert.Wells@dcli.com
Romeo Joson
Title: Inside Sales Representative-Western Region
Phone: 657-334-7033
Email: Romeo.Joson@dcli.com
Ruel Nuqui
Title: Inside Sales Representative-Western Region
Phone: 657-334-7008
Email: Ruel.Nuqui@dcli.com
Dennis Reiner
Title: National Account Manager, Domestic
Phone: 980-216-6670
Email: Dennis.Reiner@dcli.com
Abigail Rollins
Title: National Account Manager, Domestic
Phone: 980-384-1230
Email: Abigail.Rollins@dcli.com
For General Inquiries
Email: domesticcommercial@dcli.com