Road Service 704-594-3800, Option 6

Marine Chassis Emergency Road Service and Repair

Applicable to Motor Carrier(s) Operating Direct Chassis Link, Inc. (DCLI) Chassis Under DCLI Chassis Interchange Agreement

All emergency road service repairs to Direct Chassis Link, Inc. equipment under a DCLI Chassis Interchange Agreement must be facilitated through the DCLI road service and/or REACH program, utilizing its authorized approved vendor network. Any motor carrier facilitating repairs and/or utilizing outside repair vendor networks other than DCLI will not be covered or reimbursed under this policy.

DCLI Call Center:

Phone: 704-594-3800, Option 6


DCLI Road Service Policy Rules

All DCLI authorized road service bills will be paid by DCLI. All road service repairs/failures will be analyzed by DCLI with photo back-up prepared by DCLI’s vendor(s) to determine financial responsibility between DCLI or the applicable Motor Carrier(s). All repairs determined to be caused by motor carrier neglect/abuse are considered damage and will rebilled to the motor carrier.

Road Service repairs resulting from failure to perform a proper FMCSA pre-trip inspection do NOT qualify as EMERGENCY. The following items are thus excluded from EMERGENCY Road Service.

  • Missing parts/components (i.e. leg, crank handle, tires, rims, lights, mud flaps, glad hands, seals, etc.)
  • Expired FMCSA within five days from out gate
  • Brake lining out of FMCSA Compliance within fifteen days of out-gate
  • Locked brakes due to weather such as ice or snow
  • Expired license plates
  • Cracked frames
  • Worn tires

DCLI will REBILL damage outside of ordinary wear and tear or the excluded items set forth above, as determined by DCLI in its sole discretion, to the Motor Carrier(s) which by interchange is in possession of the unit.

DCLI will accept financial responsibility for the first run-flat or slid-flat tire and any ordinary wear and tear damage to tires (to include casing separation and peeled treads). Additional flat or damaged tires not deemed to be ordinary wear and tear in a single incident shall be for the Trucker/Motor Carriers account.

Road Service is intended for roadside emergencies only. Any road service call determined by DCLI to be convenience will be handled and paid by DCLI, however, DCLI will rebill to the responsible motor carrier(s) based on requested service failures/repairs requested.

Road Service will NOT be available to any delinquent motor carrier until all non-disputed invoices for chassis usage or other charges payable by the motor carrier to DCLI more than forty-five (45) days past due are fully paid to DCLI. DCLI’s collections department will provide DCLI Road Service Department with a daily Road Service exclusion list identifying delinquent motor carriers who are ineligible for road service.

Placing a call for Road Service is a commitment on the part of the motor carrier to be present for the completion of such service call. If the driver decides to leave the scene of the road service request without receiving arranged service, or prior to the dispatched authorized Road Service vendor arriving, DCLI will rebill the Motor Carrier(s) for the vendor’s “Dry Run”, no exceptions.

DCLI Call Center Road Service Information Requirements

Each Motor Carrier will need to provide the following details to the DCLI Call Center regarding each road service request. Failure to provide proper information could result in additional charges which would be rebilled to the Trucker(s)/Motor Carrier(s). (i.e. improper tire size reported).

  • Trucking/Motor Carrier Company Name or SCAC
  • Driver Name and Phone
  • Chassis Number
  • Container Number
  • Empty/Loaded
  • Road Service Location:
  • Physical Address, Cross Street, City, State
  • Identify the Problem (mechanical/tire)
  • Tire Type, Tire Size, Tire Position
  • Description of mechanical failure
  • Declare if Road Service Event involves an accident of any kind

Additional Disclaimer

DCLI agrees to accept financial responsibility for emergency road service repair costs as outlined above, which include the actual repair costs, and under certain circumstances costs related to the repair (such as towing). DCLI hereby expressly disclaims any responsibility to pay or reimburse any Motor Carrier for incidental charges such as driver waiting time, missed appointment fees, per diem, demurrage, or similar charges, and per the terms of Section 13 of the DCLI Chassis Interchange Agreement, any such special, indirect, incidental or consequential damages of any type or character resulting from the use, misuse, possession or operation of any intermodal chassis are not the responsibility or liability of DCLI.