Road Service 704-594-3800, Option 6

Marine Chassis Road Service Policy

Effective: January 1, 2019

1. General Information

Direct ChassisLink, Inc. provides emergency road service to applicable Customers/Motor Carriers (MC) operating a DCLI chassis under the DCLI Chassis Interchange Agreement.

All emergency road service repairs on DCLI equipment must be facilitated through the DCLI Road Service Call Center and/or REACH program, utilizing DCLI authorized approved vendor network. Any Customer/MC facilitating repairs and/or utilizing outside repair vendor networks will not be covered nor reimbursed under this policy. All repairs are at DCLI direction and discretion.

All DCLI authorized road service bills will be paid by DCLI. All road service repairs/failures will be analyzed by DCLI with photo back-up prepared by DCLI’s vendor(s) to determine financial responsibility between DCLI or the applicable Customer/MC. All repairs determined to be caused by Customer/MC neglect/abuse are considered damage and will be rebilled to the Customer/MC.

Effective January 1, 2019, DCLI will no longer cover any damaged tires.

2. Contact

DCLI Call Center:

Phone: 704-256-8067


3. Coverage

Emergency Road Service
(Over-the-road and driver present)
DCLI will cover wear and tear repairs to DCLI equipment including service call, dispatch fee, etc.

All damage costs (including tires) are the Customer/MC’s responsibility. DCLI will send service but will rebill for all costs including associated charges (i.e. dispatch fee, mileage, service call, etc.).

Non-Emergency Repairs
(in-yard/at customer)
DCLI will be responsible for wear and tear costs for labor and parts only.

All associated charges will be rebilled to the Customer/MC.


All road service requests resulting from failure to perform a proper FMCSA pre-trip inspection do not qualify as emergency breakdown. The below service requests are excluded from any Emergency Road Service:

  • Missing parts and components (crank handles, tires, rims, lights, mud flaps, glad hands, etc.)
  • Expired FMCSA within fifteen days from out-gate
  • Brake lining out of FMCSA Compliance from fifteen days of out-gate
  • Locked brakes due to weather such as ice or snow
  • Cracked frames
  • Worn tires
  • Expired license plates

4. High-Level Requirements

DCLI will require the below information for all service requests. Failure to provide proper information could result in additional charges which will be rebilled to motor carriers (i.e. improper tire size reported)

  • Trucking/Motor Carrier Company Name or SCAC
  • Driver Name and Phone
  • Chassis Number
  • Container Number
  • Empty/Loaded
  • Road Service Location: Physical Address, Cross Street, City, State
  • Identify the Problem (mechanical/tire)
  • Tire Type, Tire Size, Tire Position
  • Description of mechanical failure
  • Declare if Road Service Event involves an accident of any kind

Road Service is intended for roadside emergencies only. Any emergency road service call determined by DCLI to be convenience will be paid by DCLI, however, DCLI will rebill to the responsible Customer/MC based on requested service failures/repairs requested.

Road Service will NOT be available to any delinquent Customer/MC until all non-disputed invoices for chassis usage or other charges payable by the Customer/MC to DCLI more than forty-five (45) days past due are fully paid to DCLI.

Placing a call for Road Service is a commitment on the part of the Customer/MC to be present for the completion of such service call. If the driver decides to leave the scene of the road service request without receiving arranged service, or prior to the dispatched authorized Road Service vendor arriving, DCLI will rebill the Customer/MC for the vendor’s “Dry Run”, no exceptions.

5. Additional Disclaimer

DCLI agrees to accept financial responsibility for emergency road service repair costs as outlined above, which include the actual repair costs, and under certain circumstances costs related to the repair (such as towing). DCLI hereby expressly disclaims any responsibility to pay or reimburse any Customer/Motor Carrier for incidental charges such as driver waiting time, missed appointment fees, per diem, demurrage, or similar charges, and per the terms of Section 13 of the DCLI Chassis Interchange Agreement, any such special, indirect, incidental or consequential damages of any type or character resulting from the use, misuse, possession or operation of any intermodal chassis are not the responsibility or liability of DCLI.