Technology Drives DCLI

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TECH DRIVES DCLI

Our commitment to technological advancement includes initiatives related to Cybersecurity, Customer Applications, Data and Analytics, and Innovation.

TECHNOLOGY SUPPORTS OUR COMMITMENT TO DELIVERING A GREAT TRUCKER EXPERIENCE.

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image of person holding mobile phone with apps on screen
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We adhere to and are compliant with the following standardized security frameworks to ensure our customers’ data is always safe:

  • National Institute of Standards and Technology – We outperform peer companies in this area

  • Payment Card Industry Security Standards Council – We comply with PCI DSS v.4.0 to ensure secure credit cards payments

  • California Consumer Privacy Act – We meet all CCPA compliance requirements

In addition to the above, we further ensure our customers’ cyber safety by using the latest technologies in all of our tech solutions:

  • We maintain a 24/7 Security Operations Center (SOC) that actively monitors all of our systems to prevent malicious activity. Our SOC harnesses cutting-edge technology and expert analysis to provide round-the-clock monitoring and rapid response to potential threats.

  • Our advanced encryption solutions ensure that data remains secure whether it’s in transit or at rest. These robust encryption protocols deliver confidence that only authorized parties can access the appropriate data.

  • Our advanced Multi-Factor Authentication (MFA) technology provides an extra layer of protection for accounts ensuring only authorized access.

  • We use the latest Extended Detection and Response (XDR) technology. Our entire landscape of technology solutions use Artificial Intelligence (AI) and Machine Learning (ML) to actively monitor and prevent threats.

We are dedicated to delivering service excellence and providing user-friendly applications that are part of helping to make the customer experience seamless.

Our customer application offerings include:

  • DCLI Customer Portal — Our online portal is available 24/7/365 and provides customizable features  like:

    • Asset Usage: Near real-time visibility into equipment usage

    • Equipment Reservations: View and reserve available inventory so that chassis are on hand when and where you need them

    • Terminal Interchange Receipts (TIRs): We use Robotic Process Automation (RPA) to provide TIR documentation for invoiced moves at select locations

    • Invoices: View, manage, and dispute invoices to efficiently manage billed moves

  • Road Service — We offer an easy-to-use online system to manage road service requests. The platform enables us to manage and track road service requests from initiation to billing, giving customers an effortless experience and getting drivers back on the road quickly.

  • Maintenance and Repair — Our Intermodal Maintenance and Repair System (IMRS) provides automated tracking, reporting, pricing, and re-billing and supports industry standard CEDEX structure. IMRS allows for attachments on invoicing and has an expanded business rules engine for enhanced validations.

Our solutions offer high availability, maximizing uptime to deliver seamless customer operations.

We offer data and analytics services for the benefit of our customers, enabling them to make informed business decisions:

  • EDI — We process millions of EDI records a day to drive business decisions aimed at making the customer experience seamless. We have the capability to ingest and send any intermodal EDI.

  • Near Real-Time Visibility — We use cutting-edge data systems and technologies to provide and process data, allowing immediate business decisions and visibility into our chassis operations. Extensive rule-based engines process and cleanse large amounts of incoming data prone to error without the need for human intervention.

  • API — We use API technology to integrate with third-party platforms allowing us to provide essential data to our customers.

  • Reporting Capabilities — We have custom analytics and reporting available to our customers through a cloud-based platform allowing instant access to the data whenever it’s needed.

We incorporate innovative solutions while continuously seeking new technologies to drive product and process improvements:

  • DCLI Innovation Labs — We have a dedicated team using next generation technologies such as generative AI, predicative AI and machine learning, and camera and sensor based IoT devices.

  • Robotic Process Automation (RPA) — We leverage cutting-edge RPA solutions to streamline operations. With our innovative approach, we enable our customers to focus on what truly matters, driving growth.

  • GPS — By using GPS sensors from market-leading technology companies on our chassis fleet, we are able to provide our customers with enhanced visibility for their moves.